Shipping Policy

Last updated: August 2026

At ricardofort, we aim to make receiving your favorite sleepwear and everyday essentials simple and convenient. Please review the shipping information below before placing your order.

1. Shipping Destinations

We primarily ship to eligible destinations in the United States and Europe. Available shipping destinations are determined by the delivery address and the options displayed at checkout.

If your country or region is not available at checkout, please contact us at info@ricardofort.com before placing your order.

2. Shipping Rates

Free Standard Delivery on Orders $50+

Free standard delivery is available on eligible orders with a merchandise subtotal of $50 USD or more after discounts and before taxes and shipping fees.

Orders below $50 USD may be subject to a shipping fee, which will be displayed at checkout before payment.

Shipping availability, rates, and eligibility may vary by destination. Any applicable shipping charges will be shown before you complete your purchase.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, promotional events, or periods of unusually high order volume.

Order processing time is separate from the estimated delivery time.

4. Estimated Delivery Time

Estimated delivery time is 7–15 business days after order processing, depending on the destination and shipping service.

Delivery estimates are provided for guidance only and are not guaranteed. Customs inspections, carrier delays, severe weather, public holidays, and other circumstances beyond our reasonable control may affect delivery.

5. Order Tracking

When tracking information is available, we will send it to the email address provided at checkout. Please allow time for the carrier's tracking system to update after dispatch.

If your tracking information has not updated for an extended period or your package appears to be delayed, contact us at info@ricardofort.com with your order number.

6. Shipping Address

Please check that your shipping address, postal code, phone number, and email address are accurate before submitting your order.

If you need to correct an address, contact us as soon as possible. We cannot guarantee changes after an order has been processed or shipped.

We are not responsible for delivery problems caused by incorrect or incomplete address information supplied at checkout, subject to applicable law.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the customer's responsibility.

Customs procedures may also affect delivery times.

8. Delayed, Lost, or Damaged Packages

If your order appears to be lost, arrives damaged, or has not arrived within the estimated delivery window, please contact us at info@ricardofort.com. Include your order number and any relevant photos or tracking information.

We will review the situation and work with the shipping carrier where appropriate to determine the next steps.

9. Contact Us

For shipping questions or order assistance, please contact:

Brand: ricardofort
Email: info@ricardofort.com
Phone: +86 130 3672 1263

We appreciate your order and thank you for shopping with ricardofort.