Contact Us

We're Here to Help

At ricardofort, we want your shopping experience to be clear and convenient, from choosing your sleepwear to receiving your order. If you have questions about a product, payment, shipping, return, or refund, our customer service team is here to help.

Customer Service

Email: info@ricardofort.com
Phone: +86 130 3672 1263

For faster assistance, please include your order number when contacting us about an existing purchase.

What We Can Help With

  • Product details, sizes, and available options

  • Order confirmation and payment questions

  • Shipping and tracking updates

  • Return requests and refund status

  • Damaged, defective, or incorrect items

  • General website and shopping questions

Returns and Refunds

Please contact us before sending any return.

Standard customer-requested returns must be shipped to our designated return facility in Shenzhen, China, and the customer is responsible for the return shipping cost.

If an item arrives defective, damaged, or incorrect, please contact us with your order number and clear photographs. Once the issue is reviewed and confirmed, we will explain the appropriate return arrangement and cover the reasonable return shipping cost.

Business Information

Store Name: ricardofort
Legal Business Name: Jieyang Runtaihong Trading Co., Ltd.

Registered Office:
No. 9, 202, Zhangcuozhai Village, Hedong Village Committee, Jinhe Town, Jiexi County, Guangdong Province, China.

Return Facility

Yantian Port Modern Logistics Centre
No.15 Mingzhu Road
Yantian Bonded Logistics Park
Yantian District, Shenzhen
Guangdong Province, 518083
P.R. China

Please note that the registered office and return facility are different addresses. Always contact customer service before sending a return.

Thank you for shopping with ricardofort.