Return Policy

Last updated: August 2026

At ricardofort, we want you to understand the return process before making a purchase. This policy explains the return period, return shipping responsibilities, return destination, and refund timing.

1. Return Period

We accept eligible return requests within 60 days of delivery.

To qualify, the return request must be submitted within this period, and the item must meet the conditions below. Please contact us before sending any package back.

2. Return Eligibility

Returned items should be:

Unworn, unwashed, and unaltered.
In their original condition, with original tags and packaging where applicable.
Free from stains, makeup, perfume, deodorant marks, strong odors, or other signs of use.
Accompanied by the order number or other reasonable proof of purchase.

For hygiene reasons, items that have been worn, washed, damaged after delivery, or otherwise made unsuitable for resale may not qualify for a change-of-mind return, subject to applicable consumer rights.

If an item is defective, damaged on arrival, or different from the item ordered, please contact us before returning it. Those cases are handled under Section 5 below.

3. Return Destination

All returns under this policy must be sent to our designated return facility in Shenzhen, Guangdong Province, China. We do not currently offer a local return address in the United States or Europe for standard customer-requested returns.

Return Address:

Yantian Port Modern Logistics Centre
No.15 Mingzhu Road
Yantian Bonded Logistics Park
Yantian District, Shenzhen
Guangdong Province, 518083
P.R. China

Do not send a return before contacting us. Please email info@ricardofort.com first to confirm your return eligibility and receive return instructions.

4. Who Pays Return Shipping?

A. Standard Returns — Customer Pays

For returns due to personal preference, including change of mind, incorrect size or fit, color or style preference, or no longer wanting the item, the customer is responsible for the return shipping cost to our return facility in Shenzhen, China.

The return shipping cost is not a fixed amount. It depends on the customer's country, the parcel's weight and dimensions, the selected carrier, and the service used. Please check the price with your chosen postal or courier service before sending the parcel.

We do not provide prepaid return labels for standard customer-requested returns. The original standard shipping charge, if any was paid, is not refundable unless required by applicable law or expressly stated otherwise.

B. Defective, Damaged, or Incorrect Items — Store Pays

If you receive an item that is defective, damaged on arrival, or materially different from the item you ordered, contact us before sending it back.

Please provide your order number and clear photographs or other reasonable evidence of the issue. After we review and confirm the problem, ricardofort will cover the reasonable return shipping cost or provide another appropriate return arrangement.

Please do not pay for an expensive return service before receiving our instructions. We will explain the approved return or shipping reimbursement process.

Nothing in this section limits any mandatory rights you may have under applicable consumer protection law.

5. How to Request a Return

Please follow these steps:

Email info@ricardofort.com within 60 days of delivery.
Include your order number, the item you wish to return, and the reason for the return.
If the item is defective, damaged, or incorrect, attach clear photographs showing the issue.
Wait for our customer service team to confirm the return instructions and address.
Package the item securely and use a shipping service that provides tracking where available.
If you are responsible for return shipping, keep the shipping receipt and tracking number until the return has been completed.

Returns sent without contacting us first may take longer to identify or process.

6. Inspection and Refund Approval

After your return arrives, we will inspect the item to determine whether it meets the return conditions.

We will notify you of the outcome. If a return does not meet the eligibility requirements, we will explain the issue and discuss the available options, subject to applicable law.

7. Refund Timing

Once a return is approved, we will initiate the applicable refund to the original payment method.

Please allow approximately 5–10 business days after we process the refund for the funds to appear in your account. Your bank, card issuer, or payment provider may require additional time to complete the transaction.

The time taken for the returned parcel to reach our facility is separate from the refund processing period.

8. Exchanges

Exchanges for a different size, color, or style are subject to availability. If an exchange cannot be arranged, you may request a return for an eligible item and place a new order.

9. Cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee a cancellation or change once an order has entered processing or has been dispatched.

10. Contact Us

For return or refund questions, contact:

Store: ricardofort
Email: info@ricardofort.com
Phone: +86 130 3672 1263

Please include your order number in all return-related communications.